FAQ
About the mask
Does it stay warm?
Yes. It heats the whole time it's plugged in, with 3 heat levels. Start on low and go up if you like.
Does it vibrate?
Yes, it has 3 gentle vibration modes. You can use heat on its own or heat and vibration together.
Is it cordless?
No. It plugs in while you use it (US plug), which keeps the warmth steady. Use it on the couch, in bed or at your desk.
Will it fit my face?
The strap is adjustable. If it doesn't feel right, you can return it within 14 days.
How long should I use it?
Most people use it for about 15 minutes at a time: in the morning, after screen time, or before bed.
Is this a medical treatment?
No. Lidorra is a comfort and relaxation product, not a medical device, and it isn't intended to diagnose, treat, cure or prevent any condition. If dry eye symptoms continue, please see an eye doctor.
Is there a 2-pack?
Yes. 2 masks are $99.99 instead of $119.98, a saving of $20 (17%). One for you, one for someone you love.
Orders and shipping
How much is shipping?
Free standard tracked shipping to US addresses.
How long will my order take?
Orders are usually processed within 1–3 business days, and most arrive in about 7–12 business days. The product page shows an estimated delivery window.
Can I track my order?
Yes. We email you a tracking number as soon as your order ships. You can also use our Track Order page.
Do you ship outside the United States?
Not yet. We currently ship to US addresses only.
Can I cancel or change my order?
Email us as soon as possible. We can change or cancel any order that hasn't shipped yet.
Returns and help
What's your return policy?
You can return unused items in their original packaging within 14 days of delivery. If something arrives damaged, defective or wrong, email us within 7 days with a photo and we'll replace it or refund you. See the full return policy.
How do I contact you?
Email support@bytra.store or use our contact form. We reply within 1–2 business days.