Shipping policy

Where we ship — We currently ship to addresses in the United States only.

Shipping costs — Free standard tracked shipping on every Lidorra order. The final cost is always shown at checkout before you pay.

Processing and delivery times — Orders are usually processed within 1–3 business days. Most orders arrive in about 7–12 business days, and the product page shows an estimated delivery window. Delivery times are estimates, and carrier delays, weather and holidays can make them longer.

Tracking — Every order ships with tracking. We'll email you a tracking number as soon as your order ships. Tracking can take a day or two to start updating.

Address problems — Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we'll fix it if the order hasn't shipped yet.

Lost or late packages — If your tracking hasn't updated in 7 days, or your order hasn't arrived 30 days after purchase, email us at support@bytra.store and we'll send a replacement or a full refund.

Questions? — Email us at support@bytra.store. We reply within 1–2 business days.

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