Returns & Refunds
14-day returns
If you're not happy with your order, you can return it within 14 days of delivery for a refund. Items must be unused, in the same condition you received them, and in their original packaging with all accessories.
How to start a return
- Email us at support@bytra.store with your order number and the item you want to return.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first.
- Ship the item back with a tracked shipping method.
Return shipping
For change-of-mind returns, you pay the return shipping cost. If your item arrived damaged, defective or wrong, return shipping is on us.
Damaged, defective or wrong items
Email us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, your choice.
Items we can't accept back
- Items damaged through misuse after delivery
Refunds
Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are refunded only if the item was damaged, defective or wrong.
Cancellations and exchanges
We can cancel and fully refund any order that hasn't shipped yet. We don't do direct exchanges: return the item for a refund and place a new order instead.