Refund policy
14-day returns
If you’re not happy with your order, you can return it within 14 days of delivery for a refund. Items must be unused, in the same condition you received them, and in their original packaging with all accessories.
How to start a return
- Email us at support@bytra.store with your order number and the item you want to return.
- We’ll reply with return instructions and the return address. Please don’t send items back without contacting us first, because returns sent without instructions may not be accepted.
- Ship the item back with a tracked shipping method.
Return shipping
For change-of-mind returns, you pay the return shipping cost. If your item arrived damaged, defective or wrong, return shipping is on us.
Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We’ll send a free replacement or give you a full refund, your choice.
Items we can’t accept back
- A device that has been tampered with.
Once we receive and check your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Shipping charges from your original order are not refunded unless the item was damaged, defective or wrong.
Cancellations
Need to cancel? Email us as soon as possible. We can cancel and fully refund any order that hasn’t shipped yet. Once an order has shipped, it can be returned under this policy instead.
Exchanges
We don’t do direct exchanges. Return the item for a refund and place a new order for the one you want.
This policy doesn’t limit any rights you have under consumer protection laws.